Privacy Policy

1. Introduction

Wheels of Africa (Pty) Ltd (“we,” “us,” or “our”) is committed to protecting your personal information and ensuring compliance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website (www.wheelsofafrica.co.za) or interact with us.

By using our website and services, you agree to the collection and processing of your personal information as outlined in this policy.

2. What Information We Collect

We may collect and process the following personal information:

  • Identity Information: Name and contact details (email, phone number, WhatsApp).
  • Location Information: Loading and offloading destinations (addresses or GPS pins).
  • Cargo Details: Description, size (length, width, height), weight, and transport preferences.
  • Website Usage Information: IP address, browser type, and browsing behavior.

We do not collect or store sensitive financial information such as bank details or credit card numbers.

3. How We Use Your Information

Your personal information is used for the following purposes:

  • Processing Transport Requests: Providing quotes and organizing freight services.
  • Customer Support: Responding to inquiries via email, WhatsApp, or phone calls.
  • Improving Services: Analyzing website usage to enhance our offerings.
  • Legal Compliance: Ensuring compliance with cross-border regulations and agreements.

We will not sell, rent, or share your personal information with third parties except as required by law or for service fulfillment (e.g., logistics partners).

4. Data Protection & Security

We take appropriate security measures to protect your personal data from unauthorized access, loss, or misuse. These include:

  • Secure data storage with access controls.
  • Encryption of sensitive information.
  • Limited data access to authorized personnel only.

While we take precautions, no online transmission is 100% secure. We encourage you to use strong passwords and avoid sharing personal details over unsecured networks.

5. Your Rights Under POPIA

As a South African resident, you have the right to:

  • Access Your Information – Request a copy of the data we hold about you.
  • Correct Your Information – Update inaccurate or incomplete data.
  • Request Deletion – Ask us to remove your personal information when no longer needed.
  • Object to Processing – Opt out of marketing or certain types of data usage.

To exercise your rights, please contact us using the details below.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes stated in this policy, or as required by law. Once no longer needed, data is securely deleted or anonymized.

7. Third-Party Services & Links

Our website may contain links to third-party services (e.g., logistics partners, Google Maps). We are not responsiblefor their privacy practices. We recommend reviewing their policies before providing any personal data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business operations. The latest version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Address: Plot 88, Krugersdorp, 1739, South Africa
Email: belinda@wheelsofafrica.co.za | chadine@wheelsofafrica.co.za
WhatsApp / Call:

  • +27 82 431 7678 (Belinda Vermaak)
  • +27 71 403 6337 (Riaan Vermaak) 

Website: www.wheelsofafrica.co.za